T-Mobile whips out a new secret weapon for customer service: Humans
It was once just a topic of time prior to the oldest roughly customer support changed into the newest factor.
This week, telco T-Cellular is launching a brand new roughly clever customer support that counters the transfer towards higher, smarter and AI-powered methods that appear nearly human.
As a substitute, it’s providing the unique bot, people.
Referred to as the T-Cellular Crew of Professionals, this new technique guarantees that buyers received’t need to care for telephone menus or AI-powered bots until they need to.
“Actual customer support takes actual folks,” the corporate mentioned in its announcement. “There aren’t any robots or automatic telephone menus [and no] shouting ‘consultant.’”
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