7 launches ‘emotional intelligence’ for its virtual agent
What’s your next step for digital brokers?
Buyer engagement platform 7 thinks it’s spotting when the buyer is offended, so it will probably be offering a couple of phrases of comfort — after which move the dialog directly to a human agent.
The corporate is saying this week that its AIVA digital agent, launched within the spring of 2017, now has “emotional intelligence.” Whilst the San Jose, California-based company says that is the primary digital agent to have this sort of sensibility, there are different brokers that perceive intent, corresponding to ones constructed at the PullString platform.
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